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There are no more items in your cartSHIPPING INFORMATION
The only information (necessary for delivery) present on the package are Sender - Recipient and Shipping Addresses.
TIMING
Orders are processed from Monday to Friday, with delivery within 3/4 business days.
IF THE GOODS ARE OUT OF STOCK, OUR STAFF WILL CONTACT YOU TO INFORM YOU ABOUT THE TIME REQUIRED TO FULFILL YOUR ORDER.
DELIVERY CONDITIONS
If the customer decides to postpone the delivery of the goods or refuses the shipped goods, a fee of 30 euros will be charged by pebeautytech.com via invoice for the storage and return shipping costs incurred by the company.
Customers are advised that if the courier does not find anyone at the delivery address during the first attempt, a notice will be left informing you that the delivery will be attempted again the following day at no additional cost.
FREQUENTLY ASKED QUESTIONS
What happens if the courier delivers the package but I’m not at home?
If the customer is not at home, two more delivery attempts will be made on the next working days.
ATTENTION: Be sure to call the number on the notice to arrange the delivery.
After 7 days, the package will be returned to the sender with the storage charges applied.
What happens if the package is returned to the sender and I am no longer interested in receiving it?
In cases where the responsibility is not on us (e.g., incorrect or incomplete address, refusal of the package), pebeautytech.com will refund the amount paid for the purchase of the products, withholding the shipping and return costs. If the customer has paid via cash on delivery, a fee of 30 euros will be charged for the return and handling of the shipment.
What if I am still interested?
If you still wish to receive the package, you will need to pay the shipping fees again, which can be paid in cash on delivery at the time of delivery. When purchasing on the site, make sure your contact details, especially the phone number and email address, are correct. You will receive an automatic order summary and payment details via email once the order is confirmed.
Who is responsible if the goods arrive damaged?
The responsibility for the loss or damage of the goods during transport lies with the carrier, from the moment the goods are picked up from the seller until the moment they are delivered to the buyer.
What is the value of the reimbursement?
The final consumer who purchases a broken or non-functional product can claim compensation from the carrier. The carrier is required to refund only the value of 1 euro per kg of the weight unless the consumer proves the carrier’s fault or negligence (legal action may be necessary unless the product is insured). The consumer can only claim from the seller if the product is defective or damaged due to inherent faults not caused during transport.
Why sign "WITH RESERVATION"?
It is always advisable for the consumer, when receiving a package that may be damaged (e.g., because the packaging looks weak or doesn’t have the company tape), to sign the delivery note "WITH RESERVATION," reserving the right to check the integrity of the product later. If not, the consumer loses the right to claim the damage from the seller and can only address the carrier.
IMPORTANT!
If the consumer signs with reservation, they must report the damage to the seller within 8 days, who will handle the damage claim with the carrier. In the meantime, the seller should replace the product for the consumer. However, if the consumer accepted the goods without signing the reservation, they cannot request a replacement from the seller, only claim damages from the carrier.
IMPORTANT INFO
Ensure that your email inbox is not full or near its maximum capacity. If necessary, delete some emails to receive the order confirmation and payment details. Also, check your spam filter where the order confirmation might have ended up.
Packaging is always carefully protected with materials suited to the weight and type of the product to ensure that your purchase arrives intact and in perfect condition.
